Terms and Conditions

Update to terms and conditions

Please see the changes to our Cancellation Policy for Classes and Monthly Memberships in the Terms and Conditions, updated August 2017.

 

Card Payments

** Credit card surcharges apply and are included in our pricing **

Dishonor Fees and Chargebacks

Re dishonor fees- Please note that a fee of $1.00 per day will be charged for any credit card/debit card charge not honored by the bank for any reason when processing.

Re chargebacks- Please be aware you are agreeing that @ theBarre Studios may charge your credit card on file $44 for a chargeback request as this is what our providers Ezidebit charge for such a request. So please call the studio if you have any issues before starting such a process to resolve.

Pre-Booking Policy

As our studio is an intimate space, our class sizes are limited for your comfort.  We strongly recommend you to pre-book online to reserve your place
If you pre-book a class and fail to attend for any reason, you will be automatically charged for the class, if you are a membership holder a $10 no-show fee will be debited from your account

 Cancellation policy for Classes

We all have good intentions of getting to our booked barre class, but realistically there are days when making it to class just isn't going to happen. On those days, it's important to keep our class cancellation policy in mind to avoid studio late cancel and no-show charges. Boutique studio's offer small class numbers so letting us know early allows us to offer the class to someone on a wait list to avoid the disappointment of not getting into your favorite class. The rules apply to memberships and package deals alike including the $50 introductory packages. The classes can easily be re-scheduled at the click of a button on your app or computer. You can cancel your booking up to 4 hours prior to day and evening classes and the night before for early morning classes. 

Please note, if you book a class and do not attend you will be charged a no-show charge. If you are attending our studio on Packages or partner passes, you will surrender that pass for the missed class. Memberships who do not show will be charged a $10 no- show fee.

Private session: We will need 24 hours’ notice or you will be charged.  Semi-private, shared session: We will need 24 hours' notice or you will be charged. 

The good news is you can book into class up to an hour before. If the booking window has closed please don't hesitate to contact the studio via phone or text to enquire if there is a late space available for you.

Cancellation policy for Memberships

 Monthlys contracts may  be cancelled  only with full written consent of the client and written agreement of @theBarre Studios PTY LTD.  Members must join on a 12 week rewards membership to receive the lowest price set by the studio. Should the Client, however, terminate the contract prior to the expiration of the term, the Client is responsible to pay the remaining charges that otherwise would have incurred by the Client for the remainder of the contract and @theBarre Studios PTY LTD is authorized to make a final payments with the credit card on file. Contract will auto renew anually. If a Client does not wish to auto renew,they may email us to cancel. If Client fails to give written notification, the Client agrees to additional month-to-month agreement with 30 days written notice of cancellation. 

Non-Payment Enforcement: In the event that @theBarre Studios PTY LTD must resort to retaining an attorney or collection agency to enforce payment under this agreement, members must agree to pay any and all resulting charges incurred by @theBarre Studios PTY LTD, including but not limited to costs of court and attorney's fees.

Electronic confirmation of this confirmation is a legal and binding confirmation of this contract.

Class Protocols

@TheBarre reserves the right to cancel and change teachers, classes, workshops and events without prior notice as a teacher may need an emergency cover. Classes are either 45 or 55 minutes. Please arrive 5 minutes early to set up and plan to stay for the full class as leaving class early both disrespects the other members and can pose a danger to you and others as we use equipment and move around constantly in a small space or may be meditating at the end. No mobiles please in classes. Grip socks are compulsory and must be worn for hygiene and safety reasons.

NB* No children and dogs are allowed @theBarre Studios. Unfortunately there no exceptions to this rule.

Privacy Policy

@theBarre Studios ensures your details  are kept private. Any information we collect in relation to you is kept strictly confidential. We do not pass on information or sell to third parties any of your personal details. 

Returns & Refund policy

All purchases are non-exchangeable, non-refundable or non-transferable. Please note semi-private and private bookings cannot be exchanged for class passes.                   Courses cannot be exchanged for class passes

ClassPass Studios Policy

You may not use @theBarre studio on 'ClassPass' passes if you have already been a member of @theBarre studio in the past year. @theBarre allows studio passes only for new clients as an introduction to the studio.

Two Weeks Unlimited classes $50

Terms and conditions apply. 1 voucher only per person. The $50 two weeks unlimited classes is a consecutive 14 days that begins on the 1st day you take a class. This 2 weeks cannot be put on hold and cannot be taken at any other time. This offer excludes members who have previously purchased a Groupon  or Living Social deal as each are an introductory offer to the studio. 

6 Months Upfront Membership/Crowd Funding

Terms and conditions apply. Includes unlimited group fitness/Barre classes. Once off payment non- refundable. See Prices for more details. Use of the studio must be during staffed hours. Members must join on a 6 month rewards membership to receive the lowest price set by the studio. This membership can not be put on hold and is not able to be transfered to another member. Members get priority booking for classes.  

Packages                                             

Terms and conditions apply. Packages 1-5 sessions valid for 3 months from purchase date. Packages 10 sessions valid for 6 months from purchase date. Packages 20 sessions valid for 9 months from purchase date. Please ensure you use your packages in the allocated time period as we cannot extend these offers. Exceptions occur for injury or serious illness but will need to have a doctors certificate to support an extention. See Prices for more details. 

Suspend your Monthly Memberships

You are welcome to pause your membership each time for a minimun of 7 days. Going on a fab filled holiday? Why not hold your membership! We offer for you to place memberships on hold  for a total of 4 weeks annually at no cost. Additional weeks on hold have not been available previously, but will now be allowed under the following conditions; Weekly unlimited memberships can be placed on additional weeks hold at a fee of $8 per week; Weekly lunchtime unlimited memberships can be placed on additional weeks hold at a fee of $6 per week; Two classes per week memberships may place on a hold for 4 weeks annually and once the 4 week hold has been used up will revert back to regular weekly rate to secure the lowest prices offered in the studio, no exceptions offered. Injury or serious illness are excluded from having to pay fees, but will need to have a doctors certificate to support an extended suspension. NB*Hold fees allow members to remain on their existing contract, locking in their continuing membership rate. Cancellation of Membership loses their existing rate and re-joining may cost a higher annual rate. Members must join on a 12 week rewards membership to receive the lowest price set by the studio. This membership may not be transferred or shared. You will need to let us know 30 days in advance of any change to credit card or bank details so we may adjust you contract. For more on monthly memberships click here

Private Pilates Mat session

Terms and conditions apply. Classes can be cancelled up to 24 hours before a private session begins to allow another member who may be weightlisted an opportunity to book that time slot instead.  If you are a no show or a late cancellation your account will be charged for that session. Refer to packages below. See Prices for more details. Appointments are subject to availability. Members with set weekly times get priority booking.

Shared Pilates Mat Session

Terms and conditions apply. Classes can be cancelled up to 24 hours before a private session begins to allow another member who may be weightlisted an opportunity to book that time slot instead.  If you are a no show or a late cancellation your account will be charged for that session. Refer to packages below. See Prices for more details. Appointments are subject to availability. Members with set weekly times get priority booking.

Studio hire conditions

Studio must be left in the condition it was found and must be cleaned and tidied before departure. @theBarre is not responsible for any injuries to the contractee plus their guests.The hirer is liable for any damage to the studio during the time the studio is hired out. We require 24 hours notice to cancel the booked sessions or charges will apply.